FREQUENTLY ASKED QUESTIONS

You asked, and we listened! One resource compiled with all of the most frequently asked questions we receive regarding:

  • Cold Exposure
  • ICEMAN POD
  • XXL Ice Block Trays
  • Shipping
  • Product Warranty And Returns 

What Are The Benefits Of Ice Bath's?

  • Increased Energy
  • Stress Reduction
  • Rapid Recovery
  • Stubborn Fat Reduction
  • Reduced Inflammation
  • Enhanced Clarity
  • Immune Support
  • Better Sleep
  • Boosts Metabolism

How Long Should I Use The Ice Bath for?

The duration of your ice bath session should be tailored to your own cold water tolerance and conditioning. 

Generally, on a weekly basis aiming for a minimum effective time of 11 minutes spread out over 3 sessions is recommended to reap the benefits of cold water immersion. 

However, it's essential to listen to your body and gradually build up your tolerance over time. As you become more accustomed to cold water exposure, you may find that you can extend your sessions for longer durations. Remember, consistency is key, and it's better to start with shorter sessions and gradually increase the time as your body adapts

What Is The Best Time Of Day To Take An Icebath?

The optimal time for an ice bath is typically in the morning, near the time of waking. While cold plunges can be beneficial at any time, morning sessions offer distinct advantages. They effectively combat morning grogginess, providing a jolt of energy and mental clarity.

Ultimately, the best time for you may depend on factors such as your workout schedule, daily routine, and how your body responds to cold water immersion. Experiment with different times to see what works best for you and fits seamlessly into your lifestyle.

How Cold Should The Ice Bath Be?

When it comes to the temperature of your ice bath, it's important to consider your own tolerance and comfort level. 

For optimal benefits, aiming for a water temperature between 0 to 15 degrees Celsius is recommended. This range is effective in inducing the desired physiological responses, such as increased breath rate and heart rate, which are integral to the benefits of cold water immersion. 

Keep in mind that the initial plunge into colder water may induce a shock response and discomfort, but it's part of the process that yields the desired effects.

Is An Ice Bath Better Than A Cold Shower?

In comparing the effectiveness of ice baths versus cold showers for exercise recovery, several factors come into play.

Cold water immersion, typically defined as exposure to water below 15 degrees celsius, offers various benefits such as reducing inflammation, decreasing core body temperature, and boosting mood.

While cold showers may provide some of these benefits if the water temperature meets the cold immersion threshold, they often fall short in comparison to ice baths. Ice baths, long used in athletic training and recovery settings, can offer more localised relief due to their lower temperatures and greater immersion. This means that similar effects to a cold shower may be achieved in a shorter amount of time.

Do Ice Bath's Help With Muscle Soreness?

Yes, Ice baths are effective in reducing muscle soreness, particularly after intense workouts or competitions. By targeting muscle inflammation and swelling, ice baths help alleviate the discomfort associated with delayed-onset muscle soreness (DOMS), enabling athletes to recover more quickly and feel better during the process. Additionally, ice baths aid in reducing inflammation and improving circulation, which promotes the flushing out of metabolic waste products like lactic acid from the muscles, ultimately leading to faster recovery times and enhanced physical readiness for subsequent workouts or competitions.

Can Cold Exposure Help With Stress And Anxiety?

Cold water therapy, particularly in the form of cold plunges or ice baths, has garnered attention for its potential to alleviate stress and anxiety. While scientific research in this area is still evolving, preliminary findings suggest promising benefits.

In a recent study led by Chris Minson, PhD, participants experienced a notable decrease in cortisol levels, the stress hormone, following cold water immersion. Additionally, individuals reported fewer negative emotions and improved mood post-plunge. Psychiatrist Ellen Vora, MD, suggests that the act of braving the discomfort of cold water immersion may foster resilience and confidence in facing challenges, thereby offering potential mental health benefits.

Furthermore, cold water immersion may trigger physiological responses that contribute to anxiety relief. The initial stress response elicited by cold water immersion, characterised by increased heart rate and blood pressure, is followed by activation of the parasympathetic nervous system, promoting relaxation. This grounding effect, coupled with the distraction from anxious thoughts, may offer relief from anxiety symptoms.

Moreover, cold water therapy may stimulate the release of endorphins, natural chemicals that alleviate pain and boost mood, contributing to anxiety reduction. Additionally, by reducing inflammation in the body, cold water therapy may address underlying physiological factors associated with anxiety.

Can Cold Exposure Therapy Help Reduce My Inflammation?

Yes, cold water therapy is effective in reducing inflammation in the body. By constricting blood vessels, it reduces blood flow to specific areas, easing swelling and inflammation, especially helpful for athletes recovering from muscle soreness. Additionally, cold therapy boosts immune function by promoting the production of anti-inflammatory chemicals, potentially reducing symptoms during bacterial infections. It also shows promise in improving brain health by combating inflammatory responses associated with conditions like Alzheimer's. Moreover, cold therapy may provide relief for autoimmune diseases by managing inflammation, making it a natural treatment option for conditions like rheumatoid arthritis and lupus.

Where Else Is A Reputable Resource That I Can Learn More About Cold Exposure?

We try to post the most up to date information and research regarding cold exposure through our social media and blog. This is a great place to begin your cold exposure journey to better understand the Science behind exactly what is occurring when you jump in your ICEMAN POD. Outside of this, we highly recommend checking out the following:

  • Dr Rhonda Patrick
  • Wim Hof
  • Huberman Lab

Why Should We Choose Freeflo Club Over All These Other Ice Baths I've Seen?

It's no secret that there are many other icebath companies out there with similar products. However, we have ensured we have gone the extra distance to better our product and services over our competitors in the following ways:

- Our insulation is better. It's plain and simple we have spent more to acquire a higher grade material than anyone else.

- Our design is durable. You won't experience any leakage with our product as it has been tried and tested.

- Our diameter is wider than most. Coming in at 85cm most other ice baths are just 75cm - 80cm (Some even advertise themselves to be larger than they are). Having that little bit extra diameter allows more room to move around in and feels a lot less claustrophobic.

- Free from all the nasty chemicals and materials some competitors use.

- Superior after market support and a wealth of information available, backed by Science.

- 1 Year warranty as well as an incredible 90-Day Money Back Guarantee.

Is The ICEMAN POD Easy To Assemble?

The ICEMAN pod is super quick and easy to set up in a matter of minutes. Simply check out the instructions that came with the pod or watchthis video.

I'm Really Tall, Are You Sure I Will Fit In?

Our owner Rhys is 6'4" and fits in with plenty of room left over. Unlike many of our competitors, we have opted for a wider design and as such our icebath has the capability to comfortably hold someone that is 6'7" and 130KG.

Can The ICEMAN POD Be Set Up Outside?

Absolutely! Our ICEMAN POD is designed to withstand various weather conditions and UV exposure, allowing you the flexibility to set them up indoors or outdoors, even in sub-freezing temperatures. 

However, if you are looking to insulate your water as best you can, we recommend setting your ICEMAN POD up under cover in the shade.

How Often Do I Need To Change The Water?

We are in the process of developing a Water Maintenance Pack to minimise the need to change your water. 

For the time being, we recommend changing your water once per week without any additives.

Ensuring that you keep both the Thermal PVC lid and All Weather Cover on when not in use, will help prevent any unwanted bugs, debris and leaves falling in!

It's also good practice to wash the inside of the pod out with warm water and spray after a few uses.

How Do I Drain The ICEMAN POD?

Simply connect the extendable drain hose to the drain tap, position the pipe where you would like the water to drain to and turn the tap to empty the ICEMAN POD. Finally, use the secondary drain on the bottom of the ice bath to remove the last of the water.

Can I Use Epsom Salts In It?

Yes! Adding Epsom Salts to your ice bath can enhance the experience and offer additional benefits for relaxation and recovery.

Epsom salts are safe to use and may provide health advantages by replenishing magnesium levels in the body. Unlike chloride salts, which may have adverse effects, Epsom Salts contribute to a soothing and rejuvenating ice bath experience without any harmful side effects.

Can I Add Bromine To The Water?

Yes, utilising bromine tablets or powder can extend the water's freshness for up to a month, providing lasting enjoyment of your ice bath sessions.

Bromine is known for its skin-friendly properties and only a minimal amount is required to effectively sanitise the water, making it a cost-effective solution for maintaining water quality.

How Many Ice Tray Blocks Do I Need?

If using for general purposes we recommend that however many bags of ice you usually purchase, purchase the equivalent amount of our ice trays. 

If using for ice baths, dependent on the time of year, the quantity of Ice Trays Blocks you will require varies. During Winter, the starting temperature of your ice bath will already be quite low if it's left outdoors so you'll likely only need between 3 - 6 to get that temperature down nice and chilly! During Summer, the more the better!

For beginners we recommend our 'Starter Kit' which uses 3 ice trays and generates 16.5KG of ice! 

For more frequent users we recommend our 'Intermediate Kit' which uses 6 ice trays and generates 33KG of ice!

For advanced users we recommend our 'Ice Man Kit' which uses 9 ice trays and generates 49.5KG of ice.

Can I buy your ice trays in person?

You can shop our full range of trays right here on our website, but we’re also proud to be stocked in select retailers across Australia. Our trays are currently available at Tackle World Cairns, Tackle World Coolalinga, Fishing Station, and Taco Tackle. We’re continuing to grow our network of retail partners, so keep an eye out as we expand into more stores near you!

What Are The Ice Block Trays Made From?

Our unique, one of a kind Ice Block Trays are made from high quality silicone. The top rim of the design also features a reinforced frame making it super easy to carry around once filled.

Are They Stackable?

Our Ice Block Trays are stackable (Up to 2 high when filled with water) as each tray features a lid that compresses around the rim. You must ensure they are filled to the 90% mark and the lid is completely sealed. 

Whilst we do recommend waiting for each Ice tray to partially freezer over, with a bit of balancing you can get our XXL Ice Trays to stack 2 high when filled with water. Or you can easily set two vertically and another horizontally (Like the letter H) for a much sturdier base! Once frozen you can continue adding more! Please practice this outside of your freezer first to avoid any spillages.

If you wanted to stack higher than two trays, you will need to wait for the bottom two to freeze partially adding more to your stack. Usually our trays freeze between 12 - 24 hours so you can add them the next day.

What Are The Dimensions?

The Ice Block Trays have the following dimensions: 

  • 31CM Length
  • 21CM Width
  • 12CM Height

How Long Do The Ice Block Trays Take To Freeze?

For the most reliable block ice:

  • The Little Block Tray (3.5KG) takes around 36–48 hours
  • The Big Block Tray (5.5KG) typically takes 48+ hours

We recommend filling them with cold water, leaving space for expansion, and placing them in a flat, cold section of your freezer.

How Long Does It Take To Receive My Order?

We aim to get your order on the way as quickly as possible! Most orders are shipped SAME DAY if placed before 12pm AEST. From there, delivery times will depend on your location — generally between 2–8 business days across Australia.

We ship with Australia Post for around 90% of orders. In some cases where it isn’t feasible, we’ll use Couriers Please to ensure your order gets to you in the fastest and most reliable way possible.

How Much Does Shipping Cost?

Our ice trays are big and bulky, which unfortunately makes them more expensive to ship compared to smaller items. We do everything we can to keep the cost down for you, and we chip in too to cover part of the shipping fee.

The final shipping cost is calculated at checkout based on your location and the size of your order, but rest assured we’re doing our part to make it as affordable as possible to get our trays to you, no matter where you are in Australia.

What Should I Do If My Order Was Damaged During Delivery?

If your order arrives damaged during delivery, please contact our customer support team immediately. We apologise for any inconvenience this may have caused and are committed to resolving the issue promptly. In your communication, please provide details about the damage along with any relevant photos if possible. Our team will work swiftly to assess the situation and provide you with options for a replacement, exchange, or refund as per our policies. Your satisfaction is our top priority, and we appreciate your cooperation in helping us rectify the situation efficiently.

Do You Ship Internationally?

At this stage we don't currently offer international shipping but hopefully as we grow we can service our international customers!

Where Are My Orders Being Shipped From?

We ship all of our orders from our warehouse located on the Gold Coast, Queensland.

My Product Is Currently On Backorder. What Does This Mean?

Occasionally, our most sought-after items fly off the shelves faster than anticipated. When this happens, we enter a backorder status to ensure you have the opportunity to secure your desired product as soon as it's available again. For more information please visit our Backorder Information page here.

Do You Offer Returns?

Free Flo Club is committed to providing industry leading home wellness and health products accessible to everyone. We are so confident in the quality of our products that we have decided to offer a return policy no one else can match. Essentially, with our '30 Day Money Back Guarantee' you have 30 days after receiving your item, to view our products and see whether it's for you.

Do You Offer A Warranty On Your Products?

Yes, we offer a 1-year warranty on all of our products.

I've Noticed There Is Something Wrong With My Product, What Should I Do?

If you've noticed any issues with your product, we're here to help. Please reach out to our customer support team as soon as possible to report the problem. Be sure to include specific details about the issue you've encountered. Whether it's a defect, malfunction, or any other concern, we're committed to finding a solution that meets your satisfaction. Depending on the nature of the issue and our product policies, we may offer a replacement, exchange, repair, or refund. Your feedback is invaluable to us, and we appreciate the opportunity to address any concerns you may have.

How Does Your 30-Day Money Back Guarantee Work?

1. Explore Our Product: Invest in any of our offerings with peace of mind, knowing that your purchase is safeguarded by our 30-Day Satisfaction Guarantee.

2. Check Out Our Product In Person: We encourage you to check out our products now that you have it in hand and take the time to assess their value and effectiveness for your specific needs.

3. Unsatisfied? Reach Out: If, for any reason, you find yourself less than satisfied with your purchase, please don't hesitate to contact our dedicated customer support team within 30 days of delivery.

4. Return Procedure: As part of our refund process, we kindly ask that you return the product to us in its original packaging and condition. Please be aware that return shipping costs will be your responsibility.

5. No Interrogations: We have full confidence in the quality of our offerings and respect your judgment. Therefore, we promise a hassle-free refund without any questioning. So that we can continue to improve upon our products we will simply asked a generic reason as to why you have decided it isn't for you, without any additional follow up. Your satisfaction is our utmost priority.

6. Refund Process: Once we receive the returned product and conduct a thorough inspection, our team will promptly process your refund. Please allow up to 3 business days for the refunded amount to be credited back to your original payment method. Please note that the actual shipping costs of initially sending the product to you will also be deducted from the refund.

For more information, please visit our 30-Day Money Back Guarantee page here.