BACKORDER INFORMATION

What is a Backorder?
Occasionally, our most sought-after items fly off the shelves faster than anticipated. When this happens, we enter a backorder status to ensure you have the opportunity to secure your desired product as soon as it's available again.

When Will My Backordered Item Ship?
We understand the excitement of awaiting your purchase. While specific shipping dates can vary based on product availability, rest assured that we work diligently to minimise any delays. Upon placing your order, you'll receive an estimated shipping timeframe so you can plan accordingly.

Can I Cancel or Modify My Backorder?
Certainly! We believe in flexibility. If your plans change or you find an alternative solution before your item ships, simply reach out to our customer service team. We'll gladly assist you with cancellations, modifications, or any other requests you may have.

How Will I Be Notified When My Backordered Item Is Ready To Ship?
Keeping you informed every step of the way is our priority. Once your backordered item is back in stock and ready to ship, you'll receive a notification via email or your preferred contact method. This notification will include tracking information so you can eagerly anticipate your package's arrival.

What if I Order Multiple Items, and Some Are On Backorder?
If your order includes a mix of in-stock and backordered items, we'll typically ship the available items first to get your order to you as quickly as possible. The backordered items will follow suit as soon as they become available, at no additional shipping cost to you.

Why Should I Backorder Instead Of Purchasing Elsewhere?
By backordering with us, you're not only securing your item but also typically we offer discounted prices than when the item is in stock. Plus, you'll receive updates and personalised assistance throughout the process, making your shopping journey with us a seamless and enjoyable one.

Backorder Notices
Please note that you'll find various backorder notices across our website. These notices will be prominently displayed in blue text on the product page, in your shopping cart, during checkout, and in your order confirmation email. We want to ensure complete transparency, so you understand that the wait time for backordered items may be longer. Rest assured, we're working tirelessly to get your items to you as quickly as possible.

Still Have Questions?
We're here to help! If you have any additional questions or concerns regarding backorders, please don't hesitate to reach out to our dedicated customer service team available at hello@freefloclub.com.au Your satisfaction is our priority, and we're committed to providing you with the best shopping experience possible.